In 2000, during its 10th anniversary year, DFPack embarked on an important new challenge: the creation and implementation of a Total Quality Management (TQM) program. The goal of the program is continuous improvement of all DFPack products and services through teamwork, training, and performance. During the last several years, more than 400 DFPack employees have completed a five day training course in statistical process controls (SPC). An important component of total quality management, SPC uses statistical techniques to measure variation in industrial and administrative processes. By measuring variation, employees can identify the root cause of the problem and adjust their processes to eliminate non-conforming products. The TQM process involves continuous improvement in all aspects of the business process, whether it is accounting, engineering, after sales support, or tooling.